Inpatient Satisfaction and Effecting Factors: Findings from a Large Sample Size Cross Sectional Study

Mohammad Gholami fesharaki

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Mohammad Gholami fesharaki, Hesam Akbari, Hamed Akbari ^*, Masome Mohammadian

Clinical Research Development and Health Research Center, Baqiyatallah University of Medical Sciences, Tehran, IR Iran , [e-mail]

Abstract:   (5616 Views)

Introduction: Evaluation of patient satisfaction is one of the basic points in quality important systems. For the importance of this subject, this study has conducted in a Tehran subspecialty hospital in year 2014.

Methods: This cross sectional study was carried out on 518 inpatients coming in Tehran subspecialty hospital during two sections, summer and winter of year 2014 with stratified sampling. The tools used in this study were manmade patient satisfaction questioner and Questioner including demographical, preference and poll from patients.  

Results: In this study, 258 (49.8%) and 260 (50.2%) of subjects sampled during winter and summer of year 2014 respectively. The average of inpatient satisfaction was 73.3%. In this study Hospital Parts (p=0.005) and the level of education patient (p=0.001) have shown statistical relationship with patient satisfaction but age (p=0.4), season (p=0.76) and type of insurance have not shown any statistical relationship with patient satisfaction.

Conclusion: According to result of this study and determine the rank of performance preference we can access more patient satisfaction.

Keywords: Hospital, Satisfaction, Patient

Full-Text [PDF 906 kb]   (6281 Downloads)    

Type of Study: Research | Subject: Special 
Received: 2016/01/25 | Revised: 2019/11/12 | Accepted: 2016/01/25 | Published: 2016/01/25

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